Monday, June 22, 2009

Worst Telephone Network Award

GOES TO..............


*drum rolls*



DDDDDDIIIIIIGGGGGGIIIIII!!!!!!!!!




I am a fussy little girl. But truth be told, all these years I've had no complain AT ALL - NONE - regarding DiGi's rates call plans services and etc, until NOW. S'RANGG. XIAN ZAI. Very FURIOUS I am. Literally Fiery!!

Due to intense competition especially with Maxis, DiGi had came out with numerous packages and call plans which gets better and better and all DiGi users are smiling very widely..

Way back in Form 3, there's only one call plan - DiGi Prepaid Plus. Then one or two years later they came out with Beyond Prepaid, which charges cheaper rates. And now there's friends and family (FnF) , Super FnF, and many more which I do not bother to check out mainly because I am happy with my prepaid plus.

Until when I started college then working, I've learnt that Prepaid Plus is a shit plan because back then SMS rate was RM0.15 to all numbers of all network. And call rate was 60 cents per minute. Then I switched to Beyond, which is cheaper by half i think.

Now, the spark to the fire:-

Birdie and I are using different network. So upon consulting my brother, I switched to Super FnF. For the normal FnF, you are only allowed to add 6 DiGi numbers to the list and the rates are dirt cheap (sms only 1 cent). Super FnF is the extended version, which includes 4 non-digi numbers.


For 2-3 mths, I happily sms/call my better half and of course, abused it a little. Rm10 is more than enough to survive.

However lately, I noticed that my credit's been dropping like stock's market and in just matters of 2 days - 3 days max, my credit becomes ......... Lehman Brother's . This is EXCLUDING calls.

After calling Hwey just now, I rechecked my credit balance.. and back track everything (there, accounting skills come in) then realised sms to Maxis numbers are all 10 cents.

Called the customer service to enquire. I know they have adapted a new system and maybe the system had jumbled things up or whatever course of happening. All I care is 1 cent sms.


Customer Service: *hello thank you calling blablabla long long opening*
Me: I want to check my call plan
CS: *ask for name n number*
Me: *Gave details*
CS: Miss Nicole, you're currently on Super FnF
Me: oh, okay.. and what are the call rates?
CS: 36 cents per minute.
Me: what about your sms?
CS: for smses, it's 10 cents per sms.
Me: *horror* IT USED TO BE ONLY ONE CENT!!!
CS: Ah Yes! It is still one cent, BUT ONLY APPLICABLE TO DIGI NUMBERS.
Me: THEN WHAT'S THE POINT OF USING THIS PLAN?!?!!!!! *in a rather rude n angry tone*
CS: You can get cheaper call rate. It's only 36 cents compared to other plans.
me: -__________-
Me: Then is there any 1 cent sms plan?
CS: Oh 1 cent SMS IS ONLY APPLICABLE TO DIGI NUMBERS.. NAMELY THOSE IN YOU FNF LIST. OTHERS ARE ALL 10 CENTS.
Me: *speechless*

I slammed the phone without saying any thanks or goodbye!

SERIOUSLY, HOW CAN THEY SIMPLY CHANGE THE RATES FROM 1 CENT TO 10 CENTS?? IT'S BLOODY 10 TIMES MORE EXPENSIVE! YES I KNOW 10 CENTS IS NOTHING BUT WHEN U SMS IN BULK.. IT'S SOMETHING ALREADY!!!

I AM BLOODY ANGRY NOW. BLOOD PRESSURE SURE GONE UP TO FEW HUNDRED ALREADY.. YET I AM UTTERLY SPEECHLESS. I DONT KNOW I SHOULD SALUTE THE MANAGEMENT FOR THEIR GUTS TO DISREGARD THE CUSTOMERS FEELINGS AND TRUST FOR THEM AND CARES ONLY FOR MONEY OR SHOULD I BURN DOWN THEIR BUILDING?















I've just double check their site. Note: All information and rates are correct at the time of printing. Due to continuous product development, we reserve the right to update this information and rates without notice.


YEAH! WHY NOT TMR CHANGE UR RATES TO RM10 PER MINUTE AND RM50 PER SMS?
-_____- CHANGE ALSO MAKE SOME SENSIBLE CHANGES LAH. YOU EXPECT US THE BUSY BEE CUSTOMER TO KEEP OURSELVES BLOODY UPDATED AND CONFUSED WITH UR NEW PLANS AND NEW RATES ETC ETC ETC?
ARE YOU EXPECTING US TO CHANGE PLAN EACH AND EVERY MONTH JUST TO ENJOY CHEAP CALLS AND SMS?


WTF LAH!!!!!

I'm SO GONNA CHANGE NUMBER THIS TIME!


I was initially annoyed by Streamyx then dragged in the 1Malaysia Plan and Malaysia Boleh slogan. There is not much of freedom of speech here in this country, what more knowing that certain laws forbid anyone to question certain matters, I wont elaborate anything. All in all, in a nut shell, I AM FEELING VERYVERYVERY FED UP


4 comments:

_VeL_ said...

Alla. Jangan angry la. SWITCH to Maxis la. So you can still remain your number. Use Active 10, only 1 cent per sms. 33cent per minute for call. HAhA

Waliao. I'm promoting Maxis. LOL

Epool86 said...

well, i study all prepaid and postpaid plan from all telcos in malaysia.. and the result is, there is no any plan can offer 1 sen per sms for inter-operator sms..

the cheapest for inter-operator sms is 5sen (using Hotlink Youth Club - HYC), followed by Celcom UOX and Celcom SOX which cost you 6sen/sms for inter-operator sms..

all HYC, UOX, and SOX offer that rates to ALL off net sms (inter-operator) without need to be add the number into your fav list (such as FnF, Active10, or 8pax)

of course HYC required student card to register, while for UOX and SOX you have to be below 26 years old.

but there is a new Xpax Plan launches by Celcom recently, this plan offer 15pax, mean you can add up to 15 favourite number.. you can enjoy call 12sen/min to all your 15pax..and you can add celcom number and non-celcom number as well into your 8pax.

but still u cant get 1sen sms for interoperator sms with 15pax.. they only give you 0.5sen (half-cent) sms if the number is celcom, and 6sen/sms if the number is not celcom..

and this new xpax plan is open to all, can buy the starter pack at normal shop.. existing xpax number also allowed to be converted to the new xpax plan.

-Littlenicky- said...

vel:

as u can see, someone promoting celcom -.- but yeah i think switching to maxis. u sure can keep number or not wan? I'm gonna use back prepaid. Postpaid very worry-fying.

_VeL_ said...

Every network operator also offering the switching number already. Can keep gua. Go ask more about it la. Prepaid better la. Postpaid always also have some unclear charges wan. And normally higher charges wan.